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Return & Refund

Welcome to uusextoy com – The Super Adult Toy Online Store.The following is our refund and return policy:

Refund Policy

You can get a refund in the following cases:

(a). Never received your order– Full refund, or resend it for you if you’re willing to wait.
(b). Received the wrong order– Provide us with photos of the wrong toys and we will refund or resend the correct toys for you.
(c). Received the damaged order– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation. If it’s a product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.

Return Policy

We offer 30 days easy return service.But you must ensure that the package has never been opened and the product has never been used,you need to provide the necessary photos and videos as evidence.Then, we will give you the return address, you just need to send it to the address according to our request (we will cover 50% of the return shipping cost).Email us : [email protected]

Order Cancellations

Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email: [email protected].

Other FAQs

A:What happens if I’m unsatisfied with an item?

Q:Send us an email and let us know why. We will provide you with a partial refund or a large coupon for you to use in future orders.

A:What if the product measurements are different?

Q:All measurements may vary slightly, especially along the shaft of an item. Measurements may vary due to variances in the manufacturing process. We do not provide refunds for measurement discrepancies.

Undeliverable Returned Packages

We are not responsible for shipments lost due to an incorrect address.Please verify your address is correct before placing your order.All undeliverable returned packages are subject to a 20% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will send a notification by email. We do not refund any fees.

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